Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. Most messages we receive fall into a few groups: a reader has spotted an out-of-date bonus term, wants a free spins offer explained in plain English, has a dispute with a casino, or is looking for support with their gambling. Below you will find how to write to us, what we can realistically help with, and what we cannot.
Before anything else: we are a research and comparison publisher, not a casino, not a payment provider and not a regulator. We cannot access your account, release a withdrawal, verify your documents, cancel a bonus or overturn a casino decision. Those requests have to go to the operator itself, and then to whichever dispute body its licence names.
How to write to us
Email is the only channel we run. Send your message to [email protected] and a member of the team will read it. We aim to reply within two working days, and longer if a claim needs checking against a casino's live terms. We do not operate a phone line, and we do not offer live chat.
Messages get handled faster when they include:
- The page you were reading — the URL or the page title, so we know which comparison or review you mean.
- The casino name — only sites we actually cover, such as Betmica or Kikibet, will be on our records.
- The exact wording that concerns you — a quoted line from a bonus term or a screenshot beats a paraphrase.
- The date you saw it — free spins promotions change without notice, so a date tells us whether the offer moved or we got it wrong.
Please do not send us passwords, full card numbers, copies of your passport or bank statements. We have no use for them and we do not want to hold them.
Why readers usually get in touch
Free spins terms that do not read clearly
The single most common enquiry. A free spins package advertised alongside a deposit match rarely arrives as one lump: spins are typically drip-fed across several days, locked to named slots, and capped in value per spin. Winnings from them are usually treated as bonus funds, which means a wagering requirement applies before anything can be withdrawn, often with a separate cashout cap. If a term on one of our pages is ambiguous, tell us which line and we will rewrite it or verify it against the operator's current terms page.
Corrections to offers, ratings or payment details
Bonus percentages, spin counts, minimum deposits and withdrawal limits all shift. Our editorial ratings are our own assessment of the offer, terms and site, not customer review scores, and they move when the underlying facts do. If a figure on our site no longer matches what the casino shows, send it in. We date material findings and note when something was last verified.
Disputes with a casino
We cannot arbitrate, but we can tell you the sequence that usually works and we do record complaints against the sites we list. That record feeds into how we rank them.
Gambling support
If your message is about your own gambling, say so at the top and we will reply with support information rather than casino content. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day. GAMSTOP is the free self-exclusion scheme covering Great Britain licensed online operators, with exclusion periods of six months, one year or five years. Blocking software installed on your own devices works independently of any operator and covers sites that GAMSTOP does not reach.
What we cover, so you know whether to write
Our research covers casinos that accept UK players while holding overseas licences rather than a UK Gambling Commission licence. That distinction matters and it comes up in a lot of the mail we get, so it is worth stating plainly on this page.
| Question | Who to ask |
|---|---|
| What a wagering requirement means in practice | Us — we explain terms |
| Whether a specific offer is still live | The casino, then tell us if our page is stale |
| A withheld withdrawal or failed KYC check | The casino's complaints team, then its licensing body |
| Removing yourself from GAMSTOP | GAMSTOP directly — we have no access |
| Help with gambling harm | GamCare, the National Gambling Helpline |
Commercial relationships, stated plainly
Some links on this site are commercial and we may earn a commission when a reader opens an account. That funds the research. It does not buy a position: ranking order and editorial ratings are set by the team, and an operator cannot pay to move up or to have a criticism removed. If you believe a page reads like an advert rather than an assessment, that is a fair thing to email us about and we would rather hear it than not.
Sites we are asked about most
These three come up more than any others in reader mail, so here is where we stand on each. Full detail sits on our ranked list of non GamStop casinos.
Betmica
Top of our list because its free spins allocation is unusually large next to the deposit match, at 270 spins alongside a 570% match up to £5,700. That combination is what draws the queries. The limitation worth knowing before you write to us about it: a match of that size is tiered across several deposits rather than granted on one, and the spins are released in batches on named slots. Work out the total wagering on the full package before treating the headline figure as money you could withdraw.
Kikibet
Listed for a cleaner headline structure — 350% up to £5,555 and 300 free spins — with the spins count high relative to the match. Readers often ask whether the £ figure means a true GBP account; confirm the account currency at signup, because a site quoting pounds does not always hold balances in pounds, and conversion on deposit and withdrawal eats into the value. Our drawback here is the same as with any large percentage match: the higher the multiplier, the more wagering sits behind it.
Betninja
Different shape to the other two, and that is why it is here: a flat £1,000 bonus with 100 free spins for all new players, rather than a percentage tier. Easier to calculate, easier to clear, and the one we point people to when they say the big packages confuse them. The trade-off is straightforward — the ceiling is far lower, and 100 spins is a modest allocation compared with what Betmica or Zombillion advertise.
Money questions we can and cannot answer
We can explain how the money generally works: minimum deposits, which methods tend to be available to British customers, and where fees and delays usually appear. Debit cards are the common deposit route; UK banks may decline gambling transactions at their own discretion. E-wallets and bank transfers are widely offered, PayPal rarely is on sites outside the UK-licensed market, and cryptocurrency appears at some operators. Withdrawal times vary by method and by how quickly identity verification clears — source-of-funds checks on larger wins can add days. Weekly or monthly withdrawal caps are common and are set by the operator, not by us. For any figure specific to one casino, check its cashier page, because we will not guess at a number for you by email.
Sportsbook enquiries
Several of the operators we cover run a sportsbook beside the casino, often on a shared wallet, with pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bets there work differently from casino free spins: they usually carry minimum qualifying odds, commonly around 1.50 to 2.00 in decimal terms, and the stake is not returned with the winnings. If your question is about a sports promotion rather than spins, say which, since the terms are not interchangeable.
Eligibility and legal standing
You must be 18 or over to gamble online in Great Britain. Casinos without GAMSTOP integration are not licensed by the UK Gambling Commission; they operate under overseas regulators, Curaçao being the most common. Accepting British customers is not the same as being authorised to serve them, and the consumer protections attached to a Great Britain licence — including the Commission's own dispute framework and mandatory GAMSTOP participation — do not apply. Redress runs through the overseas licensing body instead, which is generally slower and less certain. If you are registered with GAMSTOP, that registration exists for a reason; we will not help you work around it, and any email asking us to will get a support reply rather than a casino one.
Before you send
- Check the casino's own terms page first if your question is about a live offer — it is faster than waiting on us.
- Include the page, the operator and the date.
- Flag anything urgent about your own gambling at the top of the message.
- Send it to [email protected] and expect a reply from a person, usually within two working days.
Corrections carry the most weight with us. If you can show that something we published is wrong, it gets fixed and the verification date on the page is updated. Last reviewed 23 September 2026 by Ciaran Devlin.